Kingpin Tattoo Supply

I’ve been using Kingpin for my piercing needles for some time, and it seems they have become unreliable. In August-September, i had to discard close to 30 needles from several boxes because the needles were poking through the seal on the sterile packaging. I kept ordering, but today I pulled out a bag to find a dead insect inside the sterile packaging. This is unacceptable, there is no way the needles they are putting out are sterile. Very disappointing when the focus of anyone in this industry is client safety first. Needless to say, we won’t be ordering needles from Kingpin anymore.

This company is literally the most unprofessional company I have ever dealt with. If I could have given them 0 stars, I would have done that. Most of the people who gave them 5 stars probably got lucky and didn’t have anything go wrong with their order and didn’t have to deal with their customer service. In order to make this shorter, I’m going to write a list: 1) My $1100 work station was “lost” by UPS, not Kingpin’s fault, but this was their first opportunity to make things right and didn’t. I was literally out of work because of moving shops and not having an important piece of equipment and they required me to wait 10 days for an investigation.... didn’t offer a refund, all the equipment was sold out at this point, and within that 10 days I reached out multiple times for help and was never given a call back when they said they would. 2) UPS says the station is lost, so I go out and buy a $400 heavy duty station from Home Depot so I can start making money, and literally the same day it’s delivered. The surge protector is broken, their company sticker is slapped on crooked, and it was about a month later than when it was supposed to arrive. I call Kingpin to see how they were going to fix this as I didn’t agree that this broken product and difficult situation should be worth $1100, and no one would answer the phone or return my calls. I’ve emailed them several times requesting a phone call with the manager and all I got in return was an email stating I received my product, they’re sending a new surge protector, and that was it. 3) I took the Kingpin station to the new shop as this was the station I wanted, just not all of the hassle, and I’m cleaning it and as I run my hand over the top, a piece of jagged metal that was sticking out cuts my thumb. I started bleeding. Their products are NOT WORTH THE PRICE!! If someone asked me what I thought of Kingpin, I’d tell them to go anywhere else!!!! Bottom line, absolutely horrible experience, unprofessional customer service, and cheap poorly made products.... STAY AWAY!

The woman that helped me over the years was great, she was a hard worker and always sweet but after 4 or 5 busted shipments, missing items and this last incident where I purchased a chair for an artist(on the morning of May 3rd)and they didn't tell me till 4pm on the 15th that a logging error caused them to be back ordered and I could get a new one on the 30th of June I just can't justify doing business with them any longer. This has cause monumental stress in my shop, and the best they could offer was a refund.

I went for my first time today! I picked up an order that I made late last night, I was pretty surprised that they had it ready so fast. Especially considering the amount of things. They didn't forget anything! Even offered me a break on a more expensive power supply than one I asked for last minute. I can't remember who I talked to over the phone, but he was great. And Laura was awesome! She helped me with my pickup and definitely made a good impression. I'm looking forward to going back, especially when the showroom opens. Thank you all!

I ordered some Griffin Salve online, when the ship one to said it had arrived, but it never did, I then emailed Kingpin to let them know. Without anyone even asking questions, I had a new email in my inbox with a new shipment and the tracking number, which showed up today!!!! YAAAAY thanks for the stellar customer service as this customer was so pleased I am here writing this review! 🤣🙌🏼😀😀 keep up the amazing job everyone who puts their souls in this this business you have.

Sad to see this company expand and become worse. But I guess like it’s said greed is blinding. This place now has too many amazing competitors, and is quickly becoming the new cam tattoo supply. But sadly even cam will get orders out on time. Edit 1/27/23: Kingpin still has yet to reach out to correct issues I experienced. Let this be a lesson to their customer services.